Refund policy

We have a 7-day exchange policy on dried and gift items, which means you have 7 days after receiving your item to request an exchange.

To be eligible for a exchange, your item must be in the same condition that you received it, unused and undamaged, in its original packaging. You’ll also need the receipt or proof of purchase.

To start a exchange, you can contact us at twigandbo@gmail.com. If your exchange is accepted, we will be back in touch with  instructions on how and where to return your item.

You can always contact us for any return question at twigandbo@gmail.com , please contact Shelley on 0433 273 202 to discuss your requirement.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants) and custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We are only able to accept an exchange of dried florals, plants and non-perishable goods, please contact Shelley on 0433 273 202 to discuss your exchange requirement.

Refunds

As a general rule Twig & Bo will happily exchange dried florals, plants and non-perishable goods, please contact Shelley on 0433 273 202 to discuss your requirement.