Our Flower Promise
COVID-19 Update
Delivery Information
Flower Substitution
Flower & Plant Care Tips
Flower Subscription Delivery Service

Our Flower Promise

You can expect your flowers to last between 4-7 days. Flowers will always last longer if they are well looked after, please refer to our Flower Care Tips. Twig & Bo Florist are not responsible for flowers once delivered ie lack of care once delivered, not placing in fresh water or a spike in temperatures, however if you have any concerns please contact us asap.

Twig & Bo make a pointed effort to use Australian Grown flowers, sourcing from local Flower farmers whenever available. We love our Aussie growers and are constantly visiting local flower farms to get the freshest and more unique product.

So... Imported flowers? Yes, we do use imported flowers in times of need... however we really do prefer designing with Aussie & local product when-ever possible - our Australian Flower growers are the back bone to our business.

COVID-19 Update

No, not a shortage as such, just sourcing specifics can be tricky or more expensive.

We are sourcing flowers from local flower farms, and the Sydney Flower Market, flowers have increased in price with some varieties just not around right now (especially as we go into Winter).

SO…WHAT does this mean? Stunning flowers as always however our floral designs will be tweaked to suit what is available to us at the time – we are buying super fresh and long lasting – #sendflowersnothugs #twigandboflorist

Delivery Information

We will leave flowers at, or near, the door if we deem it safe to do so.

All bouquets are wet packed so that if this occurs, they have a temporary water source.

If there is nowhere safe to leave the order, we will call the sender or recipient to work through delivery.

Please note ID is required by law for orders that contain Alcohol, these orders will not be left unattended, the receiver must be over the age of 18.

Twig & Bo are unable to offer a refund if incorrect delivery information is given to us. It’s the sender’s responsibility to make sure they provide us with detailed and accurate delivery instructions.

If the wrong delivery address is given we can re-deliver, but this may be at an additional cost (depending of the situation).

Flower Substitution

Our Flower Substitution Policy – Sometimes substitution is necessary to guarantee top quality and ensure maximum flower value for money.

On occasion it may be necessary to substitute some or all of the flowers used in your arrangement or bouquet. This may be due to a number of factors that are not possible to predict, like local flower or colour availability. Seasonal availability can also mean some flower types may vary from those displayed in some of the images on our website. We will always go out of our way to try and source the flowers that you want, but this is not always possible. The gift wrapping & packaging may also vary from what is pictured on the website.

If you have a very specific need that the flower arrangement comes exactly as appears on the website, it is your responsibility to contact us by phone to discuss flower types, and availability.

In the case of a substitution we guarantee to always substitute flowers of equal or higher value, and will keep with the theme of the flowers originally chosen, ensuring your message to the recipient is not lost.

Flower & Plant Care Tips

Most plants need a good drink of water Once an week in Winter and more in Summer. When watering give your plant a good soak allowing water to drain right through the plant allowing the water drain away as plant roots don't like sitting in a pool of water.

Indoor plants need good bright light, but not direct sunlight.

Things to consider when placing your plant in its new home: Light, Water, Food. Some great books to help you on the journey of becoming an awesome plant parent.

FRESH FLOWERS: Keep your flowers in a cool, draught free area out of direct sunlight, and away from heaters. The cooler the room, the longer your flowers will last. Remove any faded blooms or foliage as soon as possible. Change the water in the vase every 2-3 days, a clean vase will help you get the most out of your flowers as well as cutting the stems of your flowers at an angle, this will help them stay fresh and drinking.

Handle with care, dried flowers are delicate, keep them out of direct sunlight as they are more likely to fade in direct sunlight.

Over time, preserved & dried flowers and foliage will naturally fade in colour, however with keeping in mind the above you can hope to keep your stunning blooms for years.

Do not water, I know sounds obvious but adding water to your dried flowers can cause mould and deterioration.

Flower Subscription Delivery Service