FAQ’S

    • Can I select a Day or specific time for delivery?
      • We have set days for deliveries which yes you can select from: Tuesdays & Thursdays. Specific times can not be selected, but pick up from the studio during our opening hours is an option on our subscription sign up form here.

    • What kind of vase do I need?

      • We deliver all arrangements in size appropriate vase with your first arrangement, and you can leave it out on the next delivery day for us to switch over. If you forget, don’t worry it’s no biggie, just leave it out next time.

    • What if I break the vase?

      • We totally get that accidents happen – so the first breakage is on us.
      • What if I want to cancel my order?

        • No problem, you’re more than welcome back any time! To cancel, simply email your cancellation to: twigandbo@gmail.com.au seven days before your next delivery is due so we can fill your spot.
    • What if I’m not home?

      • Your vase arrangement will be left by your front door or under shelter, unless otherwise advised when you sign up. Just leave your last order’s vase by your front door.

    • What if I’m away or need a break?

      • You can pause your delivery  – just give us seven days notice and let us know when you would like your next delivery to start up again.